Our Cancellation & Refund Policy

1. Order Cancellation

• Before Shipment: Orders can be cancelled within 12 hours of placing, or before shipment, whichever is earlier.
• How to Cancel: Please contact our customer service with your order ID via email or phone.
• Custom Orders: Cancellation is not applicable for custom-made or personalized products.

2. Refund Eligibility

• Full Refund: Provided if cancellation is made on time and product is not shipped.
• Defective or Wrong Items: If you receive a damaged or incorrect item, you're eligible for a full refund or exchange.
• Return Inspection: Once we receive and inspect the return, your refund will be processed.

3. Refund Process

• Timeline: Refunds are usually processed within 5–7 business days after approval.
• Mode of Refund: Will be issued to the original payment method (UPI, card, bank, etc.).
• Confirmation: You’ll receive a confirmation via email or SMS once the refund is initiated.

4. Non-refundable Situations

• Used or damaged products not due to our error
• Returns initiated after the return window (7 days)
• Customized or made-to-order items

5. Need Help?

If you have any questions regarding your refund or cancellation, please contact our support team:
Email: sharmaflower@gmail.com
Phone: +91-9560924367